FAQ

Need quick answers? Find everything you need about orders, shipping, and returns below. For full details, please refer to our official policy pages.

Orders & Payments

How do I place an order?

Select your favorite items, add them to your cart, and complete the checkout. You will receive a confirmation email with your order details right away.

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, Shop Pay and Google Pay. Learn more on our Payment Policy page.

Shipping & Delivery

How long does delivery take?

Orders are processed within 1 to 3 business days and delivered within 5 to 12 business days worldwide. This means a total delivery time of 6 to 15 business days. Orders placed before 5:00 PM ET on a business day begin processing the same day. See details in our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

Can I track my order?

Yes, you will receive a tracking email as soon as your order ships. You can also follow your parcel any time on our Track Your Order page.

Returns & Refunds

What is your return policy?

You have a 30-day return window from the day your order is delivered. Read the full details in our Refund Policy.

How do refunds work?

Once we receive your returned item, we inspect it and issue your refund within 10 business days to your original payment method.

Customer Support

For any other questions, our team is happy to help.

Email: info@sophieanddan.com
Phone: +31 6 22225485

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM ET

Business Information

Company Name: Sophie Stone B.V.
Company Registration Number: 80756085
Business Address: Steenweg 11, 3511 JK Utrecht, Netherlands

Sophie and Dan is a trading name of Sophie Stone B.V..