Shipping policy
Getting your order to you without surprises is the point of this page. Below you will find everything you need to know about how orders from Sophie and Dan are processed and delivered. A summary of these terms appears on our FAQ page.
Processing and delivery times
Orders are processed within 1 to 3 business days (Monday through Friday). Once shipped, delivery usually takes 5 to 12 business days. In most cases your order arrives within 6 to 15 business days in total. You receive a tracking link by email as soon as your order ships.
Our fulfillment team works Monday through Friday. We stop processing orders on Friday at 5:00 PM ET and resume on Monday at 9:00 AM ET. Orders received after the Friday cut-off, or during the weekend, are picked up on the following Monday. Orders placed before 5:00 PM ET on a business day begin processing the same day.
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the time stated here we will tell you, give you a revised date, and offer you the choice to wait or to cancel for a full refund.
Shipping costs
Shipping is free on every order, with no minimum order value. No separate delivery charge is added at checkout. All amounts are charged in USD (US dollars). Applicable state and local sales tax, where we are required to collect it, is calculated and shown at checkout before you pay.
Where we ship
We ship worldwide. Orders to the United States reach all fifty states and the District of Columbia. Orders go to the address entered at checkout. We do not deliver to PO boxes or to APO and FPO addresses. Orders to other countries follow the same processing and delivery times and the same return procedure.
Import duties and customs fees
Orders ship from the Netherlands. Any import duty or customs fee on your order is paid by us, and no charge is passed to you on delivery.
How to place an order
Add the item of your choice to your cart, checking that the size and variant are the ones you want, then proceed to checkout. Enter your shipping details carefully: an accurate address helps us deliver your order without delay. All payments are processed over an SSL encrypted connection. We accept Visa, Mastercard, Maestro, Shop Pay and Google Pay.
Tracking your order
As soon as your order ships, we send you the tracking information so you can follow its journey. It can take as much as 48 hours for the carrier to record the first scan. If the tracking link does not work or you have questions, our customer service is glad to help.
Order marked as delivered but not received
Once the carrier confirms that a parcel has been delivered to the address provided at checkout, the order is considered fulfilled. If the tracking shows the parcel as delivered but you have not received it, we ask you to:
- Check the shipping address in your order confirmation.
- Ask neighbors, household members or your building's front desk in case the parcel was accepted on your behalf.
- Contact the carrier directly for more detailed delivery information.
While we are not responsible for parcels lost or stolen after delivery has been confirmed, we understand how frustrating this is. We will gladly help by providing the tracking details and assisting you in opening an investigation with the carrier.
If a parcel does not arrive
If the total delivery time has passed and your parcel has not arrived, email info@sophieanddan.com with your order number. We will trace it with the carrier and either resend the order or refund it in full.
Contact
Email: info@sophieanddan.com
Telephone: +31 6 22225485
Estimated response time: within 24 hours on business days
Customer service hours:
Monday to Friday: 9:00 AM to 5:00 PM ET
Business information
Sophie and Dan
a trading name of Sophie Stone B.V.
Steenweg 11
3511 JK Utrecht
Netherlands
Company registration number: 80756085
Email: info@sophieanddan.com
Telephone: +31 6 22225485